Order & Returns Policy

Rustic Custom Crafts LLC strives to provide you with a seamless shopping experience, from browsing our unique wooden décor and furniture to receiving your order. Below is everything you need to know about placing an order, returns, and exchanges.

1.   Order Policy

When you place an order with Rustic Custom Crafts LLC, you are agreeing to the following:

Order Confirmation

Once you complete your purchase, you will receive an order confirmation email. This email will contain your order details, including the items purchased, shipping address, and estimated delivery date. Please review this information carefully to ensure everything is correct.

Payment Processing

Your payment will be processed once the order is placed. Rustic Custom Crafts LLC accepts payments via cash, credit card, debit card, and other online payment methods.

Order Modifications

After an order is placed, we are unable to modify it. If you need to change your order, please cancel it within a reasonable time frame (before it is processed or shipped) and place a new order.

Order Cancellation

If you need to cancel your order, please contact our support team at (Rusticcustomcrafts.com) or call us at (810-379-0225) as soon as possible. If your order is still in the processing stage, we will gladly cancel it and issue a full refund. Orders that have already been shipped cannot be canceled but can be returned.

2.   Returns Policy

We want you to love what you ordered! If you're not completely satisfied with your purchase, we offer easy returns within the following guidelines:

Return Eligibility

To be eligible for a return, the items must meet the following criteria:

·         Must be returned within 14 days from the date of delivery.

·         The items must be unused and in their original condition, with all tags and packaging intact.

·         We cannot accept returns on final sale items.

How to Return Items

To return your item(s), please follow these steps:

·         Contact us at (Rusticcustomcrafts.com) or call us at (810-379-0225) to initiate the return process.

·         Provide your order number and details about the item(s) you wish to return.

·         Our team will issue you a Return Authorization (RA) number and provide instructions on how to send back the items.

Return Shipping Costs

You will be responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

3.   Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If everything checks out, we will process your refund within 5-7 business days. The refund will be credited to the original payment method used during checkout. Please note that it may take a few additional days for the refund to appear on your statement, depending on your payment provider.

4.   Exchanges

If you'd like to exchange an item for a different size or style, we recommend returning the original item for a refund and placing a new order for the item you'd like instead.

5.   Defective or Damaged Items

If you received a defective or damaged item, please contact us immediately at (Rusticcustomcrafts.com) or call us at (810-379-0225). We will issue a return label at no cost to you, and we’ll send you a replacement or issue a refund as soon as possible.

Important Notes

·         Processing Time: Please allow 1-2 business days for us to process your return once we receive the item.

·         Non-Returnable Items: Custom or personalized merchandise, gift cards, and items marked as final sale cannot be returned or exchanged.

·         Exchanges and Refunds: Only items that meet the return eligibility criteria will be refunded. Items that are returned in unsellable condition may not be refunded or exchanged.